Privacy policy

Privacy Policy

Peptonix runs this store and website — together with all of the related content, features, tools, products, and services — so that we can offer you, our customer, a carefully curated shopping experience (the "Services"). Our store is built on Shopify, which makes it possible for us to deliver these Services to you. This Privacy Policy explains how we gather, use, and share your personal information when you browse, use, buy from, or otherwise transact through the Services, or when you communicate with us in any other way. Should anything in our Terms of Service conflict with this Privacy Policy, this Privacy Policy takes precedence when it comes to how your personal information is collected, processed, and disclosed.

Please take the time to read this Privacy Policy closely. By accessing or using any part of the Services, you confirm that you have read it and that you understand how your information is collected, used, and disclosed as described here.

Personal information we collect or process

When we say "personal information," we mean any information that identifies you or another person, or that can reasonably be connected to you. It does not cover data gathered anonymously or data that has been stripped of identifiers so that it can no longer be linked to you. Depending on how you use the Services, where you live, and what applicable law allows or requires, we may collect or process the categories below — including any conclusions we draw from that information:

  • Contact details such as your name, address, billing and shipping addresses, phone number, and email address.
  • Financial information such as credit and debit card numbers, financial account numbers, payment card details, transaction details, the payment method used, and payment confirmations.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information such as the items you look at, add to your cart or wishlist, or buy, return, exchange, or cancel, along with your purchase history.
  • Communications with us such as whatever you include when you reach out to us, for instance when you send a customer support request.
  • Device information such as details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information such as how and when you interact with or move through the Services.

Where this information comes from

We may obtain personal information from the following sources:

  • Directly from you — for example when you set up an account, browse or use the Services, contact us, or otherwise hand us your personal information.
  • Automatically through the Services — for example from your device when you use our products or visit our website, and through cookies and similar technologies.
  • From our service providers — for example when we hire them to power certain technology and they collect or process your personal information for us.
  • From our partners or other third parties.

How we use your personal information

Depending on how you engage with us and which Services you use, we may put your personal information to the following uses:

  • Providing, tailoring, and improving the Services. We use your information to deliver the Services to you — carrying out our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you're interested in, sending you account-related notifications, handling purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, handling returns and exchanges, letting you leave reviews, and building a personalized shopping experience such as suggesting products related to what you've bought. This may also involve using your information to refine and enhance the Services.
  • Marketing and advertising. We use your information for marketing and promotional activity — for instance sending marketing and promotional messages by email, text, or postal mail, and showing you online ads for products or services on the Services or elsewhere, including based on items you've previously bought or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your information to verify your account, keep payments and shopping secure, and detect, look into, or act on possible fraudulent, unlawful, unsafe, or malicious behavior, as well as to protect public safety and secure our Services. If you create an account, it's up to you to keep your login details safe — we strongly advise against sharing your username, password, or other access information with anyone.
  • Communicating with you. We use your information to offer customer support, respond to you, serve you effectively, and maintain our relationship with you.
  • Legal reasons. We use your information to comply with the law or respond to valid legal process — including requests from law enforcement or government bodies — to take part in civil discovery, potential or actual litigation, or similar proceedings, and to enforce or investigate possible breaches of our terms or policies.

How we disclose personal information

In some situations, and always subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. These situations may include sharing:

  • With Shopify and with vendors or other third parties who carry out services for us (for example IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment and shipping).
  • With business and marketing partners so they can provide marketing services and advertise to you. For instance, we rely on Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners handle your information according to their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for targeted advertising based on your activity across different merchants and websites.
  • When you instruct or ask us to, or otherwise agree that we may share certain information with third parties — for example to ship your products or through your use of social media widgets or login integrations.
  • With our affiliates or others within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to meet any legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about how you access and use the Services so that it can provide and improve them for you. Information you submit to the Services is transmitted to and shared with Shopify, as well as with third parties that may sit in countries other than where you live, for the purpose of providing and improving the Services. On top of that, to help protect, grow, and improve our business, we use certain Shopify enhanced features that draw on data gathered from your interactions with our store, with other merchants, and with Shopify. To power these features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify itself. In those cases Shopify is responsible for processing your personal information, including for handling any requests you make to exercise your rights over how that information is used. To find out more about how Shopify uses your personal information and any rights you may have, you can review Shopify's own consumer privacy policy. Depending on where you live, you may be able to exercise certain rights over your personal information through Shopify's privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms run by third parties. If you follow a link to a site we neither own nor control, you should read its privacy and security policies and its other terms. We don't guarantee, and aren't responsible for, the privacy or security of those sites — including how accurate, complete, or reliable their information is. Anything you post in public or semi-public spaces, including on third-party social networks, may also be seen by other users of the Services or of those platforms, with no limit on how we or a third party might use it. Our inclusion of these links doesn't, on its own, mean we endorse the content, owners, or operators of those platforms, except where we say so within the Services.

Children's data

The Services aren't meant for children, and we don't knowingly gather any personal information from children who are under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has given us their personal information, you can contact us using the details further down to ask that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of anyone under 16 years of age.

Security and retention of your information

Please keep in mind that no security measure is flawless or impossible to breach, and we can't promise "perfect security." Beyond that, any information you send us may not be secure while it's in transit, so we recommend that you avoid using unsecured channels to send us sensitive or confidential details. How long we hold on to your personal information depends on a range of factors — such as whether we need it to maintain your account, to provide the Services, to meet legal obligations, to settle disputes, or to enforce our other contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights aren't absolute, may apply only in certain cases, and in some situations we may turn down your request where the law permits:

  • Right to access / know. You may be able to ask for access to the personal information we hold about you.
  • Right to delete. You may be able to ask us to delete personal information we keep about you.
  • Right to correct. You may be able to ask us to fix inaccurate personal information we hold about you.
  • Right to portability. You may be able to receive a copy of the personal information we hold about you and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may be able to opt out of the "sale" or "sharing" of your personal information, or of its processing for what applicable privacy laws call "targeted advertising." Please note that if you visit our website with the Global Privacy Control opt-out signal turned on, then — depending on where you are — we will automatically treat that as an opt-out request for the device and browser you're using. If we can tie the signal to a Shopify account, we'll apply the opt-out to that account as well. Aside from the Global Privacy Control, we don't respond to other "Do Not Track" signals your browser or device might send.
  • Managing communication preferences. We may send you promotional emails, and you can opt out of them at any time using the unsubscribe link in our emails. Even if you opt out, we may still send you non-promotional messages, such as those about your account or the orders you've placed.

If you live in the UK or the European Economic Area, then — subject to the exceptions and limits set by local law — you may also have these rights in addition to the ones above:

  • Objection to and restriction of processing. You may be able to ask us to stop or limit our processing of your personal information for certain purposes.
  • Withdrawal of consent. Where we rely on your consent to process your personal information, you can withdraw it. Doing so won't affect the lawfulness of any processing we carried out based on your consent before you withdrew it.

You can exercise any of these rights where the option is shown within the Services, or by contacting us using the details below. We won't treat you unfairly for exercising any of your rights. We may need to confirm your identity before acting on your request, as permitted or required by law. Where the law allows, you may also appoint an authorized agent to make requests for you; before we accept a request from an agent, we'll require proof that you've authorized them, and we may still need to verify your identity directly. We'll respond to your request within the timeframe the law requires.

Complaints

If you're unhappy with how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again using those details, or to file a complaint with your local data protection authority. If you're in the EEA, you can look up the relevant data protection supervisory authority for your country.

International transfers

Please be aware that we may transfer, store, and process your personal information outside the country you live in. If we move your personal information out of the European Economic Area or the United Kingdom, we'll rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the appropriate UK authority — unless the transfer is to a country that has been recognized as offering an adequate level of protection.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time — for instance to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we'll post the updated Privacy Policy on this website, refresh the "Last updated" date, and provide any notice the law requires.

Mobile information policy

We will not share any mobile information with third parties or affiliates for marketing or promotional purposes. None of the categories described above include text-messaging opt-in data or consent — that information will never be shared with any third party.

Contact

If you have any questions or concerns about this Privacy Policy, or if you'd like to exercise your data rights (such as asking us to delete or give you access to your data), please contact us directly by email at contact@peptonixhairgrowth.shop.