Refund policy

Returns & Refunds

Our 90 Day Results Guarantee: if you don't see results within 90 days of delivery,
email us and we'll make it right. Before-and-after photos help us process your
request faster, and our team may ask for them.

Our 90-Day Results Guarantee covers only the Micro-Infusion System and the Peptide Serum Bottle when purchased from our website, and it can be claimed only on your very first order with Peptonix.

In order to qualify, you'll need to send us before-and-after photos that show the progress you've experienced.

We're confident in what our product can do. If you haven't noticed any results within 90 days of your order being delivered, you're welcome to ask for a refund.

A receipt or some other proof of purchase is needed for us to process your return.

If you've placed more than one order, only a single order can be refunded under the 90-Day Guarantee — this rule exists to keep the guarantee from being abused.

To get a refund or exchange started, simply email contact@peptonixhairgrowth.shop with your order number and the details we need.

Additional return information

• The 90-Day Guarantee is limited to the Micro-Infusion System and the Peptide Serum bottle.
• You must email us within 90 days of your order being delivered in order to make a claim under the guarantee.
• The guarantee can only be used on your first order.
• Our shampoo and conditioner may be returned within 14 days.
• Unopened products can be sent back within 14 days of purchase. The item has to be sealed, unused, and in its original packaging. Once the plastic seal has been broken, the product can no longer be returned.

Cancellation policy

We know plans don't always stay the same, and we'll do everything we can to help with an order cancellation. If you need to cancel, please reach out to us as quickly as possible. We'll try our best to halt your order before it ships, but because our team moves fast to get orders delivered on time, we can't promise that a cancellation will still be possible once the order has already been processed in our system.

Incorrect addresses

Entering a full and correct shipping address at checkout is entirely the customer's responsibility. We can't be held liable for orders that end up delayed, lost, or undeliverable because of an inaccurate or incomplete address. If an address can't be confirmed, we'll try to reach you once to clarify it. If we don't hear back, the order will be shipped to the address you supplied. No replacements or refunds will be given for orders affected by an incorrect address.

Fraud prevention

To guard against fraud, we check that every billing and shipping address matches the information the payment processor has on record. We also keep an eye on all transactions for anything unusual and may ask a customer for extra information to confirm a purchase. If we suspect fraudulent activity, we reserve the right to cancel the transaction and let the customer know right away.